Frequently Asked Questions

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What does Pixtem do?

Pixtem is a web publishing and e-commerce platform of which you can use to set up personal website or online store (you can learn the difference between these 2 types here). We provide web-based software as our service, so you don’t have to download anything, and you don’t need any design and programming skills. Pixtem has taken care of comprehensive steps you need to start your own website, from domain, hosting, content management system, e-commerce system until page design that you can choose from our themes collection - all within point-and-click easy instant process.

Do I need to install Pixtem?

No, we are a web-based service; you do not need to install any kind of software to use Pixtem. All you need is just any web browser and you’re all set. As soon as you create an account, you can start managing your site immediately. Why not Sign Up and start now?

Can I use my own domain name for my website/online shop with Pixtem?

Sure you can! You can use custom domain name such as www.yoursite.com. In fact, we give you one domain (supported extensions: .com, .net, .org, .us, .info) for free with any purchased plan with Pixtem. If you already own a domain, you can also use it with Pixtem. Learn how to point your domain to your Pixtem website here.

Are there any limits on the storage and bandwidth of website created with Pixtem?

The storage limit allowed within your Pixtem website will depend on type of pricing plan you purchase. Note that number of products/photos, file size of image/video you upload will decide the usage of your storage allowed by each plan. In the case of bandwidth, there is no limit at Pixtem.

How much does Pixtem cost?

First time here? You can always start and get setup with our 14-day free trial. After your trial period expires, you can choose and purchase any of our pricing plan`s you see as best suit for your needs to continue using our service fully.

How do I pay to Pixtem?

You can purchase any price plan of Pixtem via PayPal, credit card (Visa and Mastercard), or bank transfer. After you purchase a plan, your credit card or PayPal account will be charged automatically. An invoice will be sent to your registered email immediately. If you pay via bank transfer (name of bank, account number and swift code can be seen here), you will need to confirm your payment from ‘Billing’ section of your Pixtem account. Until we confirm that your bank transfer has been received, your website will be activated then.

How do I get billed?

The plan you purchase will be recurring and automatically charged to your account every 12 months (according to expiration of your site’s active period). You can change your billing information from your account page anytime too. If you have any billing issue, you can always contact us.

Does Pixtem charge transaction fees?

No, we don’t charge transaction fee from any sales of product/service you get. Note that any payment you or your customers do via 3rd party payment gateway, such as credit card payment, may be charged with third-party fee accordingly, however.

How do I cancel and delete my Pixtem account?

You can cancel or close your website and account at any time. Log in to your Pixtem account, and you will see your website(s) listed on your dashboard. Click the “delete website” link in your website’s admin panel settings to delete a website. If you want to cancel your account, go to Account Settings, and click ‘Delete my account permanently’ button at bottom of the page to confirm. Note that website deletion differs from account deletion; see more on this matter here.

Do I need to understand web design skill to create my website or change its design?

Not at all! You can start by signing up with us and create your account. You can choose to create a Personal website or an E-commerce website. Simply browse and choose one from our variety of templates collection, and you are good to go! Even without any design skill, you can easily customize the look of your website by changing the color, font, background etc.

What kinds of payment method can my online store use?

If you are running an online store with Pixtem ecommerce website, your customers can pay* by PayPal (you need to set up your PayPal Express Checkout account; you can do so here) or credit card which we support via third party payment gateways that we have integrated in your site. You can also arrange custom payment method to your customers like via bank transfer, COD, etc.

*Pixtem is not responsible for any transaction done between store owner and their customers.

Will the website I create with Pixtem be SEO (Search Engine Optimization)-friendly?

Every website built under Pixtem’s service will be SEO-friendly as we have on-page optimization, but you will need to maintain it yourself in order to get higher rank in search results. Usually, the more often you update content within your website and promote your website, the more prominent your website will appear on search rank.

Where can I find help supports, tutorials or guides if I need to learn/ask more?

You can learn more about Pixtem in our Support Center for more technical and comprehensive Q&As, or take a look at our video tutorials archieve. At your convenience, you can always contact our friendly support team for assistance, we’d be glad to help in every single way!

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